Warranty & Support

Warranty & Support

Every item we sell is covered against manufacturing defects. Here's what that means in practice.

Cover Periods

• Audio, wearables and accessories — 12 months
• Monitors and computing hardware — 24 months, including dead-pixel cover
• Chargers and power banks — 18 months
• Cables, screen protectors and consumables — 3 months

What's Covered

• Faults present from new, or that appear in normal use
• Battery capacity dropping below 70% within the warranty period
• Dead or stuck pixels on monitors, per the manufacturer threshold
• Ports, buttons and switches failing under normal use

What's Not Covered

• Physical damage, drops, crushing or bent connectors
• Liquid damage beyond the item's stated IP rating
• Damage from unstable mains power — we strongly recommend a surge protector
• Software issues, or devices opened by an unauthorised repairer

How to Make a Claim

• Message us on WhatsApp: 0796 770 862 with your order reference.
• Send a short video or photos showing the fault.
• We respond within 24 hours with next steps.
• If the fault is confirmed, we repair, replace or refund — your choice where stock allows.

Before You Claim

A surprising number of faults are fixable in minutes. Try a different cable and wall adapter, a different port, and a full power cycle. If the device pairs over Bluetooth, remove it from your phone's saved devices and pair again. Still faulty? Message us.

Need a Hand Choosing?

Not sure which capacity, size or model fits your setup? Message us on WhatsApp: 0796 770 862 and we'll talk it through before you buy.